Website Privacy Statement

Elanco Canada, a Division of Eli Lilly Canada Inc. and Elanco Canada Limited (collectively referred to as “Elanco” or “Lilly” in this Privacy Statement) respects the privacy of visitors to our websites and their personal information and is committed to protecting the privacy and personal information of users of our website, and as a result, we have developed this Website Privacy Statement.

Elanco fully adheres to all relevant privacy legislation in Canada and its provinces and territories.


This Website Privacy Statement applies only to the operation of websites that directly link to this statement when you click on “Privacy Statement” in the website footer of this website.

Information We Collect and Information You Provide Voluntarily

Subject to this policy, Lilly/Elanco does not collect information that could be used to identify you (“Personal Information”) except when you voluntarily provide it. Your Personal Information (such as your name, address, telephone, number, email address, and other similar information) may be collected on the website when you are asked specific questions and when you communicate directly with Lilly/Elanco via e-mail, feedback forms, or chat rooms. Also, although you are not required to register to access the website, you may be asked to provide certain Personal Information when you visit certain sections of the website. In each instance where Personal Information is being collected, you will be informed as to what information is required and what information is optional. The required information is necessary to enable you to access restricted areas of our website. Whenever you submit information via the website, you consent to the collection, use, disclosure and/or retention of that information in accordance with this Website Privacy Statement and the website’s Terms of Use. If you do not agree to these terms, please do not submit information via the website. Failure to provide required Personal Information may limit your ability to use the website or access certain information or services from Lilly/Elanco.

How We Use Your Personal Information

Lilly/Elanco uses your Personal Information to operate and develop the website, to monitor interest in information contained on the website, to assist in tailoring the information contained on the website to visitors’ needs and interests, for our marketing and research purposes and, if you ask us to, to send you information that may be of interest to you. Lilly/Elanco gives you the opportunity to opt in to receiving such information when you provide your Personal Information. You have the opportunity to opt out of any future communications that we send you by contacting us, toll-free, at 1-888-545-5972.

Lilly/Elanco may also use your Personal Information to create aggregated information that does not allow you to be personally identified or contacted. Rather than showing individual activity, aggregated information shows users’ collective behaviour. Lilly/Elanco makes full use of all information acquired through the website that is not in a personally identifiable form including aggregate information to help improve the website. You should be aware that operators of linked websites may also collect your Personal Information and information generated through the use of cookies when you navigate to their websites. This Website Privacy Statement does not apply to any linked website and Lilly/Elanco is not responsible for how such third parties collect, use, or disclose your Personal Information. You should check the privacy policies of any linked website before providing any of your Personal Information to that website.

Information Routinely Collected by Our Website Technology

Web Log Data via analytics cookies. Our webserver may routinely gather web log data, sometimes from cookies on your computer, when you visit one of our websites. The webserver automatically recognizes non-personal information such as the date and time you visited our site, the pages you visited, the website you came from, the type of browser and operating system you are using, and the domain name and address of your Internet service provider.

IP Address. We record the Internet Protocol ("IP ") address of your computer when you visit our site. Without more information, the IP address does not identify you personally, but it allows us to maintain communications with your computer as you move about our site and perform other site analytics. We use your IP address to report aggregate information on use and to help improve the website.

Cookies and Other Technologies. We also collect information about your use of our site through technology such as cookies and web beacons. A "web beacon" (sometimes called single-pixel GIFS) is a piece of code on our site that enables us to monitor things like user activity, site traffic and to generate web log information. A "cookie" is a unique numeric code that we transfer to your computer so that we can keep track of your interests and preferences and recognize you as a return visitor to our site. We use cookies without the use of directly identifiable Personal Information to bring you content and features likely to be of interest to you, based on your previous activities on our site. Our webservers can detect whether you have cookies on your computer. It is possible that a cookie may contain information that could be deemed identifiable. We may use the data we obtain through the use of cookies to customize your site experience by anticipating the information and services that may be of interest to you. We also analyze the information collected with cookie technology to help us improve the functioning of our site by monitoring traffic in popular areas and to modify the services and information we provide to meet customer demand. We will link the clickstream data available to us through the use of cookies to Personal Information that you voluntarily provide and/or that you consent to provide elsewhere on our websites. We use the information we collect through the use of cookies for our business purposes, including operation of our site, as well as research and product analyses to help us better market our products.

Most web browsers automatically accept cookies but allow you to modify your browser setting to block them. If you reject cookies, however, functionality of the site may be limited, and you may not be able to take advantage of many of the site’s features. There are different methods for viewing and deleting cookies set on your machine, depending on the browser you are using. We recommend you visit the website of your web browser, where you should be able to find this information.

Third-Party Cookies and Advertising. We may retain with third party ad networks to manage our advertising on other sites. Our ad network service providers use cookies and web beacons to collect non-personally identifiable information about your activities on this and other websites for research and marketing purposes based upon your interests.

Digital Analytics. Our Web server will install a cookie on your machine in order to aid the accuracy of our data analytics program. While a profile can be built from a user's surfing habits through the use of this cookie, the cookie itself contains no Personal Information. We use these profiles to establish common web browsing of our users, such as which links have been clicked or documents accessed, which helps us to maintain and enhance the service we provide. This cookie will remain on your computer indefinitely, even after you leave our site.

Note, however, that if you have a broadband connection, depending on your individual circumstance, it is possible that your IP address that we collect, or even perhaps a cookie we use, may contain information that could be identifiable. This is because with some broadband connections, your IP address does not change and could be associated with your personal computer.

How we disclose and share your Personal Information

Lilly/Elanco may disclose your Personal Information to those of its affiliates and related companies that agree to treat it in accordance with this Website Privacy Statement. Lilly/Elanco will not, without your permission, disclose your Personal Information to unaffiliated third parties except those to which Lilly/Elanco reserves the right to disclose your Personal Information:

  • third party service providers for purposes related to supporting our business (e.g., fulfillment services, technical support, delivery services) and providing you with information (if you have opted in to receiving such information as described above), in which case we will require such third parties to agree to treat it in accordance with this Website Privacy Statement
  • In the context of certain business transactions, such as financing, insuring, or selling all or part of our business or assets, in which case we will require any such third party to agree to treat the information in accordance with this Website Privacy Statement.
  • If a law, regulation, search warrant, subpoena, court order, or order of an administrative tribunal or other body authorized to compel the disclosure of such information legally requires Lilly/Elanco to do so.

In addition, Lilly/Elanco may disclose aggregated information which does not allow you to be personally identified to third parties.

Social Media Plugins

Our websites may use Social Media Plugins to enable you to easily share information with others. When you visit our websites, the operator of the social media plugin that is on our website can place a cookie on your computer, enabling that operator to recognize individuals on their website who have previously visited our sites. If you are logged into the social media website while browsing on our website, social media plugins may allow that social media website to receive directly identifiable information about you that shows you have visited our website. Social media plugins also allow the social media website to share information about your activities on our website with other users of their social media website. Elanco/Lilly does not control any of the content from social media plugins. For more information about social plugins from social media websites you should refer to the specific third party sites’ on privacy and data sharing statements.

Do Not Track

Some web browsers may transmit "do-not-track" signals to websites with which the browser communicates. Elanco/Lilly webservers do not currently respond to these signals.


This site is not intended for, or designed to attract, individuals under the age of 18. We do not knowingly collect Personal Information from any person under the age of 18.

Links to Other Websites and Consent to Processing in the United States and Elsewhere

As a convenience to our visitors, our websites may contain links to a number of sites owned and operated by third parties that we believe may offer useful information. The policies and procedures we describe here do not apply to those sites. Lilly/Elanco is not responsible for the collection, use, disclosure and/or retention of information at any third party sites. We suggest contacting those sites directly for information on their privacy, security, data collection, and distribution policies.

Some of these third parties, service providers, affiliates, or related companies (including Elanco’s parent company, Eli Lilly and Company) may be located outside of Canada, including in the United States. As a result, your Personal Information may be transferred, stored and/or processed outside Canada in connection with the purposes described in this Privacy Statement. By using this site, you consent to the collection, storage, and processing of your information in the United States and in any country to which we may transfer your Personal Information in the course of our business operations. Contractual or other measures Lilly/Elanco may use to protect your Personal Information are subject to the legal requirements of the foreign jurisdictions where your Personal Information may be transferred, stored or processed (for example, lawful requirements to disclose Personal Information to government authorities in those countries).

How we protect your Personal Information

Your privacy is important to you and to us, so Lilly/Elanco employs technical security measures to protect your Personal Information. However, no transmission over the internet can be guaranteed to be completely secure. Consequently, Lilly/Elanco, its affiliates, related companies, third party service providers, and their respective officers, directors, employees and agents do not represent, warrant, or guarantee that Personal Information will be protected against misuse, loss or alterations and do not accept any liability for Personal Information submitted to them nor for your or third parties' use or misuse of Personal Information. Moreover, where you use passwords, ID numbers or other special access features on this website it is your responsibility to safeguard them.

Contacting Us

Choices and Questions

If you voluntarily provide us with Personal Information on this website and later decide to withdraw your consent or you wish to know what Personal Information Lilly/Elanco retains about you, you may write to Lilly/Elanco at the address below.

If you no longer wish to receive communications from Lilly/Elanco by e-mail, please email your request to unsubscribe by forwarding the applicable entire email message to:

If you have any other questions or comments about this Privacy Statement please contact us by writing to Derek Khan:

Chief Privacy Officer Eli Lilly Canada Inc.
3650 Danforth Avenue
Toronto, Ontario M1N 2E8
Phone: 416-694-3221

Lilly/Elanco reserves the right to change this Website Privacy Statement at any time. We will always handle your Personal Information in accordance with the Website Privacy Statement in effect at the time it was collected. You can access the current version of this Website Privacy Statement on our website.

Revised July 2015